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Frequently Asked Question

Your complete satisfaction is our top priority! If you are not satisfied with your purchase for any reason, we will gladly accept returns of packages within 15 days of the sale date and issue a refund of the item that is being returned/

All we ask is that the product is not used and is in the same condition you received it and is in the original box and/or packaging.  For returns or for any other questions or concerns, please contact us at 1-800-694-4866 or info@warmtradition.com

Shipping is free and fast for orders over $75 on WarmTradition.com. Free Shipping includes ground shipping via USPS to the address provided in the 50 states of the Unites States.

WarmTradition.com ships via USPS - via First Class, Priority and Express within the United States.  If there are any questions about other methods of shipping, please call us at 1-800-694-4866.

Promotional Codes

From time to time, we offer discounts in the form of promotion codes. Be sure to enter these codes in the shopping cart screen. Only one discount may be used per household.

Ordering is simple and easy. You can order 24/7 on our website at WarmTradition.com or by calling us at 1-800-694-4866.
If you wish to place an order via the website, you can browse for products on the top navigation bar on virtually all web pages. Alternatively, you can enter search terms in the "PRODUCT SEARCH" space on the top navigation bar, also on all of our web pages.
Once you would like to purchase a specific product, you enter the quantity and add it to your shopping cart by clicking the "Add to Cart" button.
You will then be taken to the shopping cart screen where you can enter any promotion or Referral codes or discounts, continue shopping or click on "Proceed to Checkout."

During the Checkout process, you will simply need to enter your shipping address, credit card information (via a secure payment process) and confirm your order. And you're done-all set to receive your order really soon!

Once you place an order, you can log into your account, click on "My Account" and check the status of your order. You can cancel your order and obtain a refund at any time BEFORE we process the order to our warehouse by calling 1-800-694-4866. After we have processed the order, however, we unfortunately cannot cancel it.

We accept American Express, Visa, MasterCard and Discover.

Immediately after your order is placed, you can access "Order Status" by clicking on "My Account" at the top of the screen. You are also sent a confirmation e-mail at the same time.

We wait to charge your credit card for items until they ship.

We have deployed significant technological resources, including the use of firewalls, systems and procedures, to protect the security of your personal information. We also use Secure Sockets Layer (SSL), a technology that encrypts and scrambles sensitive information during online transactions like your credit card information.
We are also compliant with the Payment Card Industry (Visa and Mastercard) Data Security Standards, ensuring that we pass quarterly external vulnerability scans of all our active IP addresses.

Please feel free to contact our friendly Customer Care team by phone toll-free at 1-800-694-4866 or by email info@warmtradition.com

We try to ensure the products listed on our site are always in stock so we can ship them the same or next business day. In the rare circumstance where a product is not in stock, we will let you know when it will be available to ship on the product page.